Privacy Policy – The Hive Ozone
The Hive Ozone (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us online, by phone, or in person.
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1. Information We Collect
We may collect and process the following personal data:
• Contact details: name, phone number, email address.
• Booking details: date/time of appointments, services booked.
• Health information (with consent): relevant details shared for the safe use of our therapies.
• Payment details: processed securely via third-party providers (we do not store full card details).
• Website data: such as IP address, cookies, and browsing behaviour (if applicable).
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2. How We Use Your Information
We use your personal information to:
• Provide our therapies and wellness services.
• Manage bookings, appointments, and client communications.
• Ensure treatments are safe and suitable for you.
• Process payments securely.
• Send updates, offers, or newsletters (only if you’ve opted in).
• Comply with legal and regulatory requirements.
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3. Sharing Your Information
We will never sell your data. We may share your information with:
• Trusted service providers (e.g., booking systems, payment processors).
• Professional advisers (if legally required).
• Regulators or authorities where legally obligated.
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4. Data Retention
We keep your personal data only for as long as necessary:
• Client health records: retained for a minimum of 7 years (as required by UK law for therapy services).
• General enquiries: kept for no longer than 12 months.
• Marketing communications: until you opt out.
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5. Your Rights Under GDPR
You have the right to:
• Access the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data (where legally permissible).
• Restrict or object to certain processing.
• Withdraw consent at any time (for marketing or health info sharing).
• Lodge a complaint with the ICO (Information Commissioner’s Office) if you’re unhappy with how we handle your data.
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6. Security
We take appropriate measures to protect your personal data from unauthorised access, misuse, or loss. This includes secure digital systems and locked physical records.
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7. Cookies (Website Use)
If you use our website, cookies may be used to improve your browsing experience. You can adjust cookie settings in your browser at any time.
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8. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
The Hive Ozone
Address: Golden Hill Lane Leyland PR25 3XJ
Email:info@ thehiveozone.co.uk
Phone: 07774 172690